Privacy Policy

When we refer in this Privacy Policy to "Verax Digital", "we", "us" or "our", we are referring to Verax Digital Pte. Ltd., which owns and operates this website and collects your personal data through it.

The security of your personal data is important to us. This policy describes how we may collect, use, disclose, process and manage your personal data.

This policy applies to any individual's personal data which is in our possession or under our control.

This personal data protection policy ("Policy") has been prepared in accordance with the provisions of the Singapore Personal Data Protection Act 2012 ("Act"). This Policy outlines the personal data protection practices that apply in our dealings with you and how we manage your Personal Data. Subject to your rights at law, you agree to be bound by the prevailing terms of this Policy, as amended and updated from time to time, and as found on our website at www.verax.com.sg ("Website").

Personal Data

Generally, we may collect, use, disclose and/or process Personal Data which has been provided by you to us voluntarily. For the purpose of this policy, Personal Data is defined as any data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access to, including existing data in our records which you have previously provided to us, in any forms you may have submitted to us or via any of your interactions with us.

Depending on your interactions with is, some examples of Personal Data which we may collect from you include, but are not limited to, the following:

  • Name;
  • Telephone or mobile number;
  • Mailing, residential address and country of residence;
  • Email address;
  • Social media account user name;
  • Profile details such as your interest;
  • Gender;

Purpose for Collection, Use and Disclosure of Personal Data

Generally, we will only collect, use, process and/or disclose your Personal Data where deemed necessary, and for, including and not limited to, the following purposes:

  • to communicate with you on our promotions, products, services, events, programmes, and initiatives (including but not limited to, providing you with updates on our products and etc.);
  • to communicate with you on our vendors', agent', contractors' third-party service providers' or business partners' (collectively referred to as our “Partners”) promotions, products, services, events etc.;
  • to respond to your enquiries, requests, or feedback in relation to our products and service improvements;
  • to respond to any claims, actions, or proceedings or to safeguard and enforce our contractual and legal rights and obligations;
  • to manage and prepare any reports regarding incidents or accidents;
  • to comply with any applicable rules, laws, regulations, codes of practice or guidelines as well as to assist in investigations and law enforcement by the relevant authorities; or
  • any other purpose reasonably related to any of the above.

When you browse our Website, you may opt to proceed without disclosing your Personal Data to us, except for situations where such disclosures may be necessary to allow us to respond to your requests, or in cases where you have contacted us directly.

Disclosure of Personal Data to Third Parties

Subject to the provisions of any applicable law and in order to carry out the purposes listed above, we may disclose your Personal Data to the following third parties for any of the purposes described in this Policy:

  • related corporations or affiliates of the Verax Digital;
  • Partners contracted by the Verax Digital to perform functions;
  • Partners contracted by the Verax Digital (and the sub-contractors of such Partners) to provide operational services, including, but not limited to, courier services, insurance, telecommunications, information technology, payment, payroll, processing training, market research, storage, archival, customer support investigation services or other services, in all instances, being reasonably related to our lines of businesses;
  • banks or other financial institutions, credit card companies, payment processors or gateways, secretarial agents, billing organisations, or similar, and their respective service providers;
  • our business associates or partners, investors, assignees, or transferees (actual or prospective) to facilitate business transactions which may include any merger, acquisition or asset sale or transfer;
  • our professional advisors, which may include lawyers, auditors, accountants, or other consultants;
  • law enforcement agencies, relevant government ministries, regulators, statutory boards, or authorities in compliance with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; or
  • any other person to whom you authorise us to disclose your Personal Data to.

To the extent we engage with any of the aforementioned third parties to collect, use, obtain or process your Personal Data, we will procure that the third parties exercise reasonable efforts to ensure that it is in compliance with this Policy, the Act and such other applicable laws and regulations for the purposes of protection of your Personal Data, and is transparent on the purpose of collecting, using, obtaining or processing your Personal Data.

Consent to Collection, Use and Disclosure of Personal Data

By providing or submitting any information to us, communicating with us, signing up for any products and services offered by us, and/or accessing or using our Website, you agree and consent to us collecting, using, and disclosing your Personal Data amongst ourselves, or with any of the third parties listed above, in accordance with this Policy. Please DO NOT provide any Personal Data to Verax Digital and/or cease accessing or using our Website if you do not accept this Policy. Information provided by individuals or organisations to Verax Holdings for business purposes is not considered Personal Data.

Withdrawing Your Consent

Your consent for the collection, use and disclosure of your Personal Data will remain valid until such time it is being withdrawn by you in writing. You may withdraw your consent and request for us to stop collecting, using and/or disclosing your Personal Data for any or all of the purposes listed in this Policy by submitting your request via email or in writing to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same. In general, we shall seek to process your request within ten (10) business days of receiving it.

Please note that the withdrawal of your consent does not affect our right to continue to collect, use and/or disclose your Personal Data where such collection, use and/or disclosure without consent is permitted under the Act or required under applicable laws.

Protection of Personal Data

The Verax Digital will take reasonable efforts to secure your Personal Data in our possession or our control by making reasonable security arrangements to prevent any unauthorised access, collection, use, disclosure, copying, modification or similar risks and ensure that access to your Personal Data is limited to persons whom we reasonably believe require access for effective delivery of our services to you for the purposes listed in this Policy (where applicable) or any other purpose as consented by you.

While we endeavour to protect your Personal Data, we cannot ensure the security of the information you transmit to us via the Internet or when you browse our Website, and the method of electronic storage. We strongly encourage you to take every precaution to protect your Personal Data when you are on the Internet or when you browse our Website. We recommend that you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser.

Retention of Personal Data

We may retain your Personal Data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your Personal Data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected for and is no longer necessary for legal or business purposes.

Transfer of Personal Data Outside of Singapore

The Personal Data we collect from you may be transferred to, stored and/or processed at location(s) outside of Singapore. By submitting your Personal Data to us, you agree to such transfer, storing or processing for the purposes described in this Policy. We will take steps that are reasonably necessary to ensure that such transfers of Personal Data to location(s) outside of Singapore will be in accordance with the requirements under the Act.

Device Information

This Policy also applies to any Personal Data we collect via our Website. When you use or access our Website, we may collect and store information about your devices (including, but not limited to, your IP address, operating system, and browser type) for the purposes of system administration, processing, and related analysis.

Cookies

Our Website uses cookies to distinguish you from other users of our Website. We may also collect statistical data, including but not limited to, your browsing actions and patterns, individually or in the aggregate, for the purposes of system administration, processing, and related analysis. Such information assists in increasing efficiency when you browse our Website and enables us to improve our Website for a more customised user experience.

Should you wish to disable the cookies on our Website, you may do so by manually changing the settings on your internet browser. Please note that, should you disable the cookies on our Website, your access to certain pages on our Website may be restricted.

Third Party Websites

Our Website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own policies in place and that we do not accept any responsibility or liability for these policies. Please ensure you carefully read and review the respective policies of these websites before you submit any Personal Data to these websites.

Data Protection Officer

You may contact our Data Protection Officer if you have any enquiries or feedback relating to your Personal Data or this Policy email to [email protected]

Governing Law

This Policy shall be governed in all respects by the laws of the Republic of Singapore.

Updates to the Policy

The Verax Digital reserves the right to modify and update this Policy from time to time without prior notice except by publication on our Website, to ensure that this Policy is consistent with any changes to the laws and regulations applicable to the Verax Digital. All communications, transactions, and dealings with us shall be subject to the latest version of this Policy in force at the time.

This Policy was last updated on 20 December 2025.